Managed IT Support

Tidal offers a comprehensive range of IT services designed to meet the diverse technology needs of businesses. Our managed support provides on-going managed IT support, proactive management, and enterprise-level expertise at a predictable monthly rate.

Why Managed IT Support?

Take the Guesswork Out of IT

Technology should support growth—not slow it down. With a managed IT support agreement, your business gets:

Predictable monthly costs instead of surprise break/fix bills.
Dedicated experts monitor systems and resolve issues before they disrupt your team.
Day-to-day end user support so employees get help quickly and stay productive.
Stronger cybersecurity through continuous monitoring and remediation.
Strategic guidance to align technology decisions with business goals.

Free Managed
IT Services
RFP Template

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(Template from Xobee, Tidal’s Partner)

Free Managed IT Executive Report

reasons companies need managed it support

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(Report from Xobee, Tidal’s Partner)

Features	Gold Edition	Gold Plus Edition	Platinum Edition
Proactive Monitoring	✔️ Desktop & server monitoring	✔️ Desktop & server monitoring	✔️ Enhanced monitoring for all systems
Backup Monitoring	✔️ Included	✔️ Included	✔️ Included + verification + offsite management
End User Support	✔️ Included (within 4 hrs/month)	✔️ Unlimited remote support	✔️ Unlimited remote + onsite support
Help Desk Support	✔️ Up to 4 hrs/month	✔️ Unlimited	✔️ Unlimited
Onsite Support	Included within 4 hrs/month; overages billed at discounted rate	Billed hourly at discounted rate	Included (unlimited during business hours)
Preventative Maintenance	✔️ Included	✔️ Included	✔️ Included
Security Monitoring & Remediation	✔️ Included	✔️ Included	✔️ Included + advanced cybersecurity protections
Antivirus / Endpoint Security	—	—	✔️ Included (software + management)
Cybersecurity Software & Management	—	—	✔️ Included
Disaster Recovery (Onsite/Offsite)	—	—	✔️ Included (onsite/offsite DR + remote backup services)
Offsite Storage	—	—	✔️ Included
Ideal For	Smaller offices or cost-controlled environments	Growing businesses wanting predictable unlimited remote support	Organizations needing full coverage, enhanced security, and business continuity

Features

Gold Edition

Gold Plus Edition

Platinum Edition

Proactive Monitoring

✔️ Desktop & server monitoring

✔️ Enhanced monitoring for all systems

Backup Monitoring

✔️ Included

✔️ Included + verification + offsite management

End User Support

✔️ Included (within 4 hrs/month)

✔️ Unlimited remote support

✔️ Unlimited remote + onsite support

Help Desk Support

✔️ Up to 4 hrs/month

✔️ Unlimited

Onsite Support

Included within 4 hrs/month; overages billed at discounted rate

Billed hourly at discounted rate

Included (unlimited during business hours)

Preventative Maintenance

✔️ Included

Security Monitoring & Remediation

✔️ Included

✔️ Included + advanced cybersecurity protections

Antivirus / Endpoint Security

—

✔️ Included (software + management)

Cybersecurity Software & Management

—

✔️ Included

Disaster Recovery (Onsite/Offsite)

—

✔️ Included (onsite/offsite DR + remote backup services)

Offsite Storage

—

✔️ Included

Ideal For

Smaller offices or cost-controlled environments

Growing businesses wanting predictable unlimited remote support

Organizations needing full coverage, enhanced security, and business continuity