Managed IT Support

Tidal offers a comprehensive range of IT services designed to meet the diverse technology needs of businesses. Our managed support provides on-going managed IT support, proactive management, and enterprise-level expertise at a predictable monthly rate.

Why Managed IT Support?

Take the Guesswork Out of IT

Technology should support growth—not slow it down. With a managed IT support agreement, your business gets:

Predictable monthly costs instead of surprise break/fix bills.
Dedicated experts monitor systems and resolve issues before they disrupt your team.
Day-to-day end user support so employees get help quickly and stay productive.
Stronger cybersecurity through continuous monitoring and remediation.
Strategic guidance to align technology decisions with business goals.

Get Started with Tidal Communications!

What’s Included in Managed IT Support?

Core Services Included in Every Managed Support Plan

Every plan is built on the same foundation of proactive management and responsive support. Your business benefits from:

24/7/365 IT monitoring & alerts for desktops, servers, and key systems.
Unlimited access to a friendly help desk during business hours.
Onsite and remote support options tailored to your needs.
Expert IT consulting & strategic planning to support future growth.
Backup monitoring & data protection to help safeguard critical information.
Preventative maintenance to extend the life of hardware and improve performance.
Security monitoring and remediation to identify and respond to threats quickly.

Features	Gold Edition	Gold Plus Edition	Platinum Edition
Proactive Monitoring	✔️ Desktop & server monitoring	✔️ Desktop & server monitoring	✔️ Enhanced monitoring for all systems
Backup Monitoring	✔️ Included	✔️ Included	✔️ Included + verification + offsite management
End User Support	✔️ Included (within 4 hrs/month)	✔️ Unlimited remote support	✔️ Unlimited remote + onsite support
Help Desk Support	✔️ Up to 4 hrs/month	✔️ Unlimited	✔️ Unlimited
Onsite Support	Included within 4 hrs/month; overages billed at discounted rate	Billed hourly at discounted rate	Included (unlimited during business hours)
Preventative Maintenance	✔️ Included	✔️ Included	✔️ Included
Security Monitoring & Remediation	✔️ Included	✔️ Included	✔️ Included + advanced cybersecurity protections
Antivirus / Endpoint Security	—	—	✔️ Included (software + management)
Cybersecurity Software & Management	—	—	✔️ Included
Disaster Recovery (Onsite/Offsite)	—	—	✔️ Included (onsite/offsite DR + remote backup services)
Offsite Storage	—	—	✔️ Included
Ideal For	Smaller offices or cost-controlled environments	Growing businesses wanting predictable unlimited remote support	Organizations needing full coverage, enhanced security, and business continuity

Features
Proactive Monitoring
Backup Monitoring
End User Support
Help Desk Support
Onsite Support
Preventative Maintenance
Security Monitoring & Remediation
Antivirus / Endpoint Security
Cybersecurity Software & Management
Disaster Recovery (Onsite/Offsite)
Offsite Storage
Ideal For

Gold Edition
✔️ Desktop & server monitoring
✔️ Included
✔️ Included (within 4 hrs/month)
✔️ Up to 4 hrs/month
Included within 4 hrs/month; overages billed at discounted rate
✔️ Included
✔️ Included
—
—
—
—
Smaller offices or cost-controlled environments

Gold Plus Edition
✔️ Desktop & server monitoring
✔️ Included
✔️ Unlimited remote support
✔️ Unlimited
Billed hourly at discounted rate
✔️ Included
✔️ Included
—
—
—
—
Growing businesses wanting predictable unlimited remote support

Platinum Edition
✔️ Enhanced monitoring for all systems
✔️ Included + verification + offsite management
✔️ Unlimited remote + onsite support
✔️ Unlimited
Included (unlimited during business hours)
✔️ Included
✔️ Included + advanced cybersecurity protections
✔️ Included (software + management)
✔️ Included
✔️ Included (onsite/offsite DR + remote backup services)
✔️ Included
Organizations needing full coverage, enhanced security, and business continuity

Ready to Simplify IT and Strengthen Your Security?

Choose the managed IT support plan that matches your needs today and scale as your business grows. Your team gets responsive support, stronger security, and a more reliable technology foundation.